YOU HAVE CHANGED YOUR MIND AND DON’T WANT THE SERVICE ANYMORE
You can cancel your order and ask for a full refund if there are 24 hours or more left till the appointed service starts. If the order is already in progress and you would like to cancel it, you are eligible for a partial refund, depending on the current progress.
Please do keep in mind that in case you don’t show up at the appointed time for some of the major events that require booking the slot (for example, Mythic Raid), we are not able to make a refund due to the fact that we can’t do the same event at a later date with another customer and that slot is lost till the next reset. In case you are not sure that you can attend the booked event by yourself, you can always ask for our professional to do it for you.
WE WERE NOT ABLE TO COMPLETE YOUR ORDER FOR ANY OF THE REASONS
First of all, we are very, VERY sorry. We will make a full refund or offer something special for you. In case you want some of the services that are cheaper than the service you have purchased, we will refund the difference between those prices.
ACCEPTABLE TERMS FOR A REFUND AND/OR CHANGE OF THE SERVICE
Upon making an order from Onlyfarms, you agree that the period for return and/or exchange of purchased services is 21 days starting from the date of payment.
HOW DO I ASK FOR A REFUND?
In case you want to refund your order, please contact us using any of the contacts provided on the corresponding page or use the following:
Upon contacting us, please provide the information below:
YOUR FULL NAME
YOUR ORDER ID
DATE OF ORDER
THE AMOUNT PAID AND CHOSEN PAYMENT METHOD
THE REASON FOR YOUR APPEAL