Refund Policy

• Before work starts. You can cancel and get a refund. For orders with a booked start time (for example a raid slot), please cancel at least 24 hours before the start.
• After work has started. You can cancel and get a partial refund for the part of the order that has not been done yet. Onlyfarms assesses the progress from the order chat and the Seller's proof.
• Cancellation fee. If you cancel because you changed your mind, or because your account does not meet the requirements listed on the service page (for example the required level, gear or region), 10% of the order amount is deducted from your refund to cover refund processing.
• Missed booked events. If you do not show up at the booked time for an event that needs a reserved slot (for example a Mythic raid), we cannot refund the order, because the slot cannot be reused until the next reset. If you are not sure you can attend, you can ask for a piloted run instead.

If an order cannot be delivered for any reason on our side, you get a full refund with no cancellation fee. If you prefer, you can switch to a cheaper service and receive the difference in price.

If an order was delivered only partly or not as described on the listing, contact us within the time limit in section 4. Depending on the case, Onlyfarms will:

• have the order completed or corrected, by the same or another Seller;
• give a partial refund for the part not delivered; or
• give a full refund.

No refund is given for an order that was fully delivered as described.

Refund requests are accepted within 21 days from the date of payment.

• Refunds go back to the payment method you used (card through Stripe, or cryptocurrency to the wallet you specify).
• On request, we can credit the refund as OF Coins for future orders instead. OF Coins are bonus credit for onlyfarms.gg only and have no cash value.
• How long the money takes to arrive depends on your bank, card issuer or the blockchain network.

• The order was fully delivered as described.
• The price of the listing changed after your purchase (see section 8).
• A game publisher took action on your account because of your own actions, for example using bots or prohibited software, or logging in during a piloted order without agreement in the order chat.
• You opened a chargeback or payment dispute for the same order. That case is handled through the payment provider.
• The order was cancelled because of a pricing error or a bug or exploit (Terms and Conditions, section 6). In that case the amount you paid is refunded in full, and nothing beyond it.

Contact us through live chat on onlyfarms.gg, Discord (onlyfarms.gg) or e-mail info@onlyfarms.gg, and give us:

• your order ID;
• the e-mail used for the order;
• the date of the order and the payment method;
• the reason for your request.

Please contact us before opening a chargeback. Most cases are solved faster directly with us.

Prices on onlyfarms.gg are set for each listing and may change at any time to follow market conditions. The price you pay at checkout is the price of your order. If a price drops after your purchase, Onlyfarms does not refund the difference. At our discretion, we may offer a non-monetary goodwill benefit such as priority service. Questions about this can be raised in live chat.